Refund policy
30-Day Risk-Free Sleep Trial & Return Policy
We want you to sleep pain-free with complete peace of mind. That’s why we offer a 30-Night Risk-Free Trial. You have 30 days from the date of delivery to test your pillow.
If you don't experience the comfort and neck support you expected, you can return it for a refund.
How to Start a Return
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Contact our support team at info@lunnela.com within 30 days of delivery.
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Include your order number and the reason for your return.
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Our team will provide you with the correct return address and instructions on how to send your package.
Please note: Items returned without contacting customer support first cannot be processed.
Damages and Defective Items Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at info@lunnela.com so we can arrange a replacement at no extra cost.
Refunds Once your return is received and inspected, we will notify you of the approval. Your refund will be processed automatically to your original payment method within 5–10 business days.